News

Comcast cancelation nightmare goes viral

Comcast cancelation nightmare goes viral

POOR GUY JUST WANTED HIS CABLE AND INTERNET SHUT OFF:A Comcast technician works on an Xfinity WiFi hotspot. Maybe if he was in the neighborhood he could have helped Ryan Block cut out the middle man. Photo: Associated Press

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an incredibly good job of helping your company be worse.”

Philadelphia-based Comcast said Tuesday the employee’s behavior is unacceptable and the company is “embarrassed” by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

News

3 hours ago in Entertainment

Pitch, please: Julia Robert ‘sells’ sex toys on ‘Ellen’

25-overlay-10

The "Pretty Woman" star, who plays a host on the Home Shopping Network (HSN) in her new movie "Mother's Day," was tasked with gushing about a blind item, which members of the studio audience could see.

8 hours ago in Entertainment

REVIEW: ‘Green Room’ is a gory, good time

13-overlay-12

It's lean, mean, loud and grisly, and a ton of bloody fun.

8 hours ago in Entertainment

Appeals court to hear ex-Subway pitchman’s appeal May 20

jaredfogleAP

A federal appeals court in Chicago has set a May hearing for former Subway pitchman Jared Fogle's appeal of his more than 15-year sentence in a child sex abuse and pornography case.